Website Uberflip

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Uberflip is a marketing technology company founded in 2012 with 170+ employees and headquarters in Toronto. Customer-facing teams use the Uberflip platform to package marketing collateral into mini, personalized websites that educate buyers on their product or service. Uberflip’s core product features enable marketers to centralize and organize all their content, drive consumption with an AI-powered recommendation engine, and get data and analytics to measure and optimize the performance of content and campaigns. Our Uberflip Analytics & Enrichment give marketers the ability to integrate their favourite tech with our platform.

We’re on the search for a Junior Development Advisor!

This role will be responsible for the communication, liaison, and intake of customer work to our front-end web development team. This role is part of the onBrand team, who is responsible for all Uberflip front-end customizations for both new, and existing customers.Β Your first project in this role will be toΒ oversee customer communications and management for a critical web development migration project for a large portfolio of Uberflip customers.

What you will be doing:

  • Manage a queue of customer requests using Zendesk and JIRAEnsure that tickets are accurately scoped and that the team has enough details to action requests
  • Coordinate with the Uberflip CX team and the customer to facilitate calls as necessary
  • Manage communications with customers as their request moves through the workflow
  • When requests are completed, coordinate with the customer throughout the QA and UAT cycle and obtain sign-off for completed work
  • Manage ticket scope and change requests as necessary for in-flight work

We want to talk to you if you have:

  • Knowledge of HTML, CSS, JavaScript
  • Knowledge of UI design practices and skills/experience creating mockups using design software (E.g. Sketch)
  • Knowledge and understanding of front-end web development practices
  • Ability to troubleshoot and triage
  • Experience in Customer Success, Support, or Professional Services in a B2B or B2C environment

Bonus points if:

  • Experience using ticket and project management tools (JIRA, Zendesk, etc.)
  • An eye for design, and familiarity with UX design principles is an asset
  • Are problem solver who loves helping people and working with customers every day
  • You’re a go-getter with everything you do and always look to take initiative to help a customer or improve a process
  • You love working as part of a dynamic, cross-functional team
  • You’re a fast learner who feels comfortable in the world of cutting edge SaaS technology
  • SaaS Services or Account Management experience – Enterprise customer experience is an asset
  • Ability to manage multiple projects, project management expertise is an asset
  • Comfortable consulting customers on development and design practices

What you will love about us:

  • Great Company Culture
  • Inclusive and Collaborative work environment
  • Competitive Health Benefits for you and your family starting day one
  • Wellness Programs including company paid counselling
  • Flexible Working Hours and Remote work flexibility
  • Employee Stock Option Program
  • Unlimited Vacation Days
  • Additional Paid Health Days
  • Parental Leave Top Up Program
  • Learning Credits to put towards your professional development
  • (Virtual) Regular Standups, Demos, and Socials to keep us aligned and connected
  • And so much more!Uberflip is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive and diverse we are, the better our work will be. If you’re smart and great at what you do, come as you are.

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