Website Ontario Aboriginal Housing Services

Position: Tenant Support Worker

Closing: Posting will remain open until the position is filled

Term: Full Time (35 hours per week) 1-year contract *possibility for extension dependent on funding

Salary Range: $51,600 – $60,630 per annum

We are seeking a Tenant Support Worker reporting to our satellite office in Hamilton, ON, or Peterborough, ON.

As the Tenant Support Worker, reporting to the Tenant Support Supervisor and working closely with the Property Management, Technical, and Programs Teams, you will be responsible for individualized tenant relations and mental health, with a focus on stabilizing housing and eviction prevention through providing tenant support.



  • In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the people we serve, Ontario Aboriginal Housing Services offers a comprehensive compensation package. This comprehensive compensation package includes:
    • Challenging and fulfilling work; an inclusive and supportive team; and a work environment steeped in and guided by Indigenous culture;
    • Comprehensive medical & dental benefits;
    • $1000 Health Spending Account + $1000 Wellness Spending Account per employee
    • Additional paid holidays (in addition to statutory holidays) include Louis Riel Day, National Indigenous Peoples Day, Remembrance Day, and Family Day;
    • Opportunity for cultural, educational, and other approved leaves;
    • Supported training opportunities for personal and professional development while reciprocally enhancing organizational capacity;
    • A competitive salary in pay band B6 with a range of $51,600 – $60,630

Duties and responsibilities will include, but not be limited to the following:

  • Support OAHS’ mission and vision and make significant contributions to the achievement of the corporate

strategic plan;

  • Responsible for working with the Teanant Support Supervisor to create individual tenant plans;
  • Work with Admin staff to create awareness through tenant outreach – emails, phone, mail, ;
  • Work with Tenant Support Supervisor and Property Management to promote working relationships within departments towards improving tenant support;
  • Assist with communication to tenants when it comes to amalgamations, transition periods for new portfolios;
  • Educate and support tenants at time of move in and ongoing afterwards as requested or identified by internal or external resources;
  • Education session with tenants at time of move in. Review lease and help ensure tenant understands and fulfills responsibilities for property upkeep (cleaning, garbage disposal, snow removal );
  • Provide support, referral to partners and resources when it comes to mental health concerns such as hoarding, violence, addiction, ;
  • Work with Tenant Maintenance to address any concerns regarding property damage or behaviour;
  • Work with tenants to create ongoing monthly household budget and payment plan to pay off arrears. Assist in applying for different forgiveness funds available for social housing;
  • Work with the Energy Team to come up with methods of reducing energy/utility costs such as working with tenants to create monthly household budgets;
  • Tenant Outreach during transitions – Assist with information sessions with Tenant Support Supervisor to educate tenants on OAHS. Seek feedback on needs, supports, ;
  • Develop and maintain positive and productive working relationships with community partners, organizations, and landlords;
  • Support the development of rapport and relationship building between landlords and clients; and
  • Other duties as

The successful candidate will have the following qualifications and skills:

  • Appreciation for Indigenous cultures and a values system that believes in assisting people;
  • Post-secondary degree or diploma in Social Studies or Business Administration or a combination of education and related work experience;
  • 1-2 years’ experience working in the social service sector or residential property management or a combination of the two would be considered an asset;
  • Working towards or completion of CIH certification would be an asset;
  • Familiar with the Landlord and Tenant Board would be considered an asset;
  • Willingness to enroll in the OAHS Leadership Development Program; and
  • Experience working with the Indigenous community would be an

Conditions of employment:

  • Ability to travel as required;
  • Valid CPIC (Criminal Records check);
  • References; and
  • Current, valid Ontario Driver’s License and safe driving