Night-Time Customer Service Representative

Company: Six Nations Group

Do you shine when helping people feel safe and supported, and love being the steady, positive presence guests can count on?

SNG is looking for a dependable, community-minded Customer Service & Security Representative who can provide friendly guest support while maintaining a safe, professional environment across our properties. If you’re observant, people-focused, and confident handling after-hours situations with good judgment, you’ll be a great fit for our team!

Why You’ll Love Working With Us

· Extended Health & Dental Benefits

· Pension & Incentive Programs

· Paid vacation, sick time, personal days & holidays

· Mentorship, training & development opportunities

· Employee & Family Assistance Plan

· Corporate events & team recognition

What You’ll Do

· Support nighttime operations across SNG properties, ensuring all sites remain professional, welcoming, and accessible.

· Respond to guest questions, concerns, and after‑hours issues with professionalism and sound judgment.

· Perform scheduled rounds at:

o The Bingo Hall

o Chiefswood Park

o The Gathering Place by the Grand

· Close the Gathering Place when required.

· Assist Guest Experience staff during events.

· Escort customers to vehicles after Bingo if needed.

· Support late‑night check‑ins at Chiefswood Park.

· Monitor parking areas for safety and compliance (designated spots, fire routes, etc.).

· Conduct two‑hour check‑ins with staff and maintain open communication during shifts.

· Ensure safe working conditions and report any concerns promptly to management.

· Complete all required SNG training.

What You Bring

· 1–2 years of experience in customer service or security.

· Strong communication skills, excellent judgment, and a positive, professional attitude.

· Ability to work independently, remain alert, and handle nighttime responsibilities.

· Comfortable with prolonged standing, walking, and occasional running.

· Valid G Driver’s License and insurance (travel between sites required).

· Flexible availability; majority of shifts are 7:00pm – 7:00am, with occasional daytime training.

· Ability to follow Health & Safety protocols and assess risk effectively.

· Must pass a police record check.

About Us

SNG is committed to strengthening the Six Nations community through economic development, job creation, and high‑quality services, while honouring the cultural values and integrity of the Six Nations people.

We are also committed to a respectful, inclusive, and accessible workplace. Accommodations are available during all stages of recruitment.

Apply Today

If you want to make a positive impact, grow your skills, and be part of a supportive team, we’d love to hear from you.

All applicants will receive follow‑up communication regarding their application status.