Manager of Visitor Experience and Education

Company: Woodland Indian Cultural Centre

Posting Period:        Accepting candidates until filled

Position:                   Parental Leave Replacement - Manager of Visitor Experience and Education

Location:                  Woodland Cultural Centre

Job Status:               Full time, temporary 14 months

Hours of Work:         37.5 hrs/week

Salary Range:           The salary for this position is $61,000.00 annually.

SUMMARY

Reporting to the Artistic and Programming Director, the Manager of Visitor Experience and Education will implement the Woodland Cultural Centre’s objective to move towards experiential programming that makes a personal connection with visitors and advances understanding of, and respect for, Indigenous cultures, languages, histories, rights and perspectives. The Manager of Visitor Experience and Education will lead a team of hands-on cultural interpreters and visitor experience staff to create exceptional and engaging experiences – online, in-person and in asynchronous programs and tours. Working closely with the Artistic and Programming Director the Manager of Visitor Experience and Education will help to guide Woodland’s learning and experience strategy, and operationalize that strategy through visitor engagement.  The Manager of Visitor Experience and Education will work within the policies and procedures established by the Woodland Cultural Centre.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage departmental staff and volunteers;
• Develop and enhance educational programs;
• Coordinate front of house visitor experience;
• Develop plans and accountability tools to ensure financial targets are met;
• Support grant writing and development proposals to secure additional programming funds;
• Develop visitor feedback tools.

QUALIFICATIONS

• University degree in Indigenous Studies, Education, Cultural Studies, Museum Studies. An Ontario Teaching Certificate would be an asset.
• A minimum of two (2) years’ experience in managing hands-on or interactive learning experiences and visitor experience.
• A proven ability to manage programs or teams with a budget.
• Demonstrated ability in revenue generation.
• Effective oral communication and public relations skills with a strong client service orientation.
• Knowledge of Microsoft Office, iCloud, web-page, and social media applications.
• Must pass a police record check.
• Have a valid driver’s license and reliable transportation and proof of insurance.

SUBMISSION PROCESS:

All applicants for this position should submit a cover letter, resume, and three references.

Closing Date: Until Filled

If interested, please send cover letter and resumé with references to:

Woodland Cultural Centre

184 Mohawk Street, Brantford, ON, N3S 2X2

Administrative Assistant

(519) 759-2650

administration@woodlandculturalcentre.ca

Please Note:

• Only those applicants who meet the qualifications will be contacted for an interview
• References will be contacted following successful interviews
• Police Record Check and copies of education will be required at the time of Offer of Employment

Nia:wen/Thank You