Information Technology Specialist

Company: Ganohkwasra Family Assault  Support Services

GANOHKWASRA FAMILY ASSAULT SUPPORT SERVICES

Information Technology Specialist

All applicants must be willing to provide service in a holistic environment that encompasses men, women and children.

 

STARTING SALARY: $90,000

CLOSING DATE: Friday August 21st, by 4:30 pm

GENERAL STATEMENT OF DUTIES:

Under the direction of the Executive Director, the Information Technology Specialist is responsible for the security, governance, and day-to-day operation of Ganohkwasra’s information technology systems. The position works with external IT vendors, manages the Microsoft 365 environment, and makes sure Indigenous data sovereignty, OCAP® principles, and PHIPA-aligned privacy are built into the way technology decisions get made.

DIRECTIONS:

To be considered, applications MUST include a cover letter, resume, and 3 current letters of reference. All documents should clearly state the position applying for. Please indicate “CONFIDENTIAL” AND “ATTENTION MANAGER OF HUMAN RESOURCES” and the position applying for on the envelope. Only successful candidates will be contacted.

 

Mail to: Ganohkwasra Family Assault Support Services

P.O. Box 250

Ohsweken, ON N0A 1M0

 

Deliver to: 1781 Chiefswood Rd.

 

Email to: bthomas@ganohkwasra.com

 

Fax to: 519-445-4825

 

STATEMENT OF QUALIFICATIONS

Employees are expected to continually develop and enhance their knowledge, skills, abilities, and personal suitability, and to demonstrate these requirements on an ongoing basis.

BASIC REQUIREMENTS:

• Post-secondary education in information technology, computer science, information systems, or a related field. An equivalent combination of education, training, and experience will also be considered.

• Experience supporting IT operations, infrastructure, or systems administration.

• Experience coordinating the work of IT staff, contractors, or vendors.

• Experience administering a cloud-based environment such as Microsoft 365, including identity, access, and security.

• Experience managing external technology vendors, including contracts, documentation, and transitions.

• Technology, cloud, cybersecurity, or information-governance certifications are an asset. Applicants with equivalent experience and a willingness to pursue certification will also be considered.

• Must understand the impacts of family violence, intimate partner violence, sexual violence, and human trafficking on individuals, families, clans, Nations, and communities.

• Must understand the importance of data governance, confidentiality, privacy, and client safety in a community-based setting.

• Must provide three professional references.

• Must provide a current, favourable Police Record Check, including a Broad Record Check Report.

• Must possess a valid driver’s licence and a safe driving record (Driver Record Search).

• Preference will be given to applicants of Indigenous ancestry.

KNOWLEDGE:

• Ganohkwasra’s mission and objectives, and its Digital Transformation and Vendor Transition Strategy

• Indigenous data sovereignty and OCAP® principles (Ownership, Control, Access, Possession)

• PHIPA-aligned privacy practices as a voluntary standard

• Microsoft 365 architecture and administration, including Entra ID, SharePoint, OneDrive, Teams, Exchange Online, Purview, and Intune

• Active Directory, Windows Server, SQL Server, and small-network infrastructure

• Zero-trust networking concepts and deployment

• Cybersecurity fundamentals, including identity and access management, endpoint protection, backup, and incident response

• IT vendor management, including contract terms, SLAs, documentation, credential transfer, and exit planning

• IT budgeting, procurement, and support for funding applications

• Family, intimate partner, and sexual violence, human trafficking, the dynamics of abuse, and their effects on individuals, families, and the community

• Awareness of traditional and non-traditional community resources

• Haudenosaunee culture and traditions

• Impact of assimilation and colonization on the community

• Current provincial and federal legislation relating to Ganohkwasra’s services and to data protection

ABILITY:

• To lead Ganohkwasra’s IT function, including governance, security, planning, and vendor transition

• To manage the full Microsoft 365 environment, with the Microsoft 365 Systems Technician (if hired) as the operational counterpart

• To design and uphold IT policy, standards, and procedures aligned with OCAP® and PHIPA

• To build and maintain complete, current IT documentation held by Ganohkwasra, including network diagrams, licensing, credentials, backups, and vendor records

• To supervise, coach, and support staff and contractors in an objective, respectful, kind and sensitive manner

• To provide a quality working environment for staff

• To work independently without direct on-site supervision, while staying aligned with senior leadership

• To communicate clearly in speech and writing, translating technology decisions into language management and frontline staff can act on

• To operate, evaluate, configure, and troubleshoot the organization’s computers, operating systems, case management system, network resources, security tools, and other IT

• To develop and maintain strong time-management skills

• To maintain good rapport with external resources, including funders, auditors, and vendors

• To assess, prioritize and complete multiple responsibilities, including urgent and after-hours incidents

• To-work flexible hours

• To be punctual

• To work in a highly stressful environment

• To work with a high-risk population, where technology decisions can affect client safety

PERSONAL SUITABILITY:

• Maintains confidentiality

• Understands the therapeutic nature of the organization and provides technology services with professionalism, discretion, and respect for the privacy, dignity, and wellbeing of clients and staff

• Demonstrates strong interpersonal skills

• Maintains and respects healthy boundaries with all individuals

• Cooperate with others to foster teamwork

• Remains objective, respectful, and sensitive in all duties

• Makes sound, well-reasoned decisions based on the available facts and options

• Understands that administrative access is a position of trust and uses that authority with integrity and discretion

 

DETAILED STATEMENT OF DUTIES

Under the direction of the Executive Director, the Information Technology Specialist is responsible for the delivery, administration, maintenance, and support of the organization’s information technology systems and related services.

 

Provide IT leadership and governance by:

• maintaining the Digital Transformation and Vendor Transition Strategy as an ongoing operating plan

• serving as the organization’s lead advisor on technology matters that affect client safety, staff wellbeing, and data sovereignty

• designing and maintaining IT policies, standards, and procedures that apply OCAP® and PHIPA to technology decisions

• sitting on internal committees and, where relevant, external committees

• liaising with sister organizations, Indigenous IT communities, and peer agencies to strengthen Ganohkwasra’s IT practice

 

Manage the Microsoft 365 platform and supporting infrastructure by:

• administering the full Microsoft 365 tenant, including Entra ID, SharePoint, OneDrive, Teams, Exchange Online, Purview, and Intune

• designing and overseeing the rollout of Entra ID single sign-on and multi-factor

authentication across all four buildings

• designing SharePoint and OneDrive file structures

• overseeing the design, deployment, and operation of the zero-trust network across all four buildings

• overseeing Active Directory, Windows Server, endpoint management, and on-premise services

• applying Microsoft Purview best practices and industry standards

Lead cybersecurity, backup, and incident readiness by:

• maintaining the organization’s security posture, including identity, access, endpoint, email, and data-loss prevention

• maintaining tested backup and recovery procedures for all Ganohkwasra-owned systems

• leading incident response for IT events, with clear escalation paths to the Executive Director and, where appropriate, external partners

• conducting and documenting periodic access audits

• ensuring patching, monitoring, and vulnerability management are carried out on a regular schedule

Build internal capability by:

• planning and coordinating internal and external training and professional development

• mentoring staff and transferring knowledge to Ganohkwasra, so that Ganohkwasra builds its own capability

• planning, attending and participating in staff meetings as deemed necessary

• providing support to ensure skills obtained in professional development are utilized

• approving, guiding and monitoring succession leaders within IT

• Development of case management system documents ie. WISH

 

Conduct administrative and operational duties for IT services by:

• ensuring adherence to the contents of the Ganohkwasra Family Assault Support Services Operations Manual

• ensuring submission of all year-end reports to the Executive Director

• attending Board of Directors meetings as required

• working with the Manager of Financial Services to ensure program budgets are maintained

• purchasing staff IT equipment ie printers, monitors, etc

• assisting with any evaluation or review required by funding sources

• compiling, researching and assisting with funding applications and proposals

• participating in the annual review of policies and procedures and providing

recommendations

• attending regular individual supervision meetings

• performing all duties in the strictest confidence

• approving purchases when required

 

Promote a supportive, respectful and harmonious team environment by:

• working cooperatively and in coordination with all staff members

• communicating concerns with all staff members in a sensitive and direct manner to promote understanding and resolution

• participating in special events related to client and community wellness spirit

• assisting with general housekeeping and having knowledge to maintain safety requirements of the organization

• encouraging, supporting and modelling positive environment building

• providing compassion/nurturance to those involved with Ganohkwasra who are experiencing death/tragedy e.g. cooking, as time permits

• being willing to participate in personal therapeutic healing process and provide documentation as required/requested

• relating to one another with respect and kindness to promote the principles of the Good Mind

• promoting Haudenosaunee principles, values, beliefs, language and customs

• ongoing maintenance of personal and professional growth and development