Housing Support Worker

Company: Sacajawea Non-Profit Housing

Position Title: Housing Support Worker
Organization: Indigenous Organization – Sacajawea Non-Profit Housing
Location: Hamilton, Ontario

Sacajawea Non-Profit Housing is accepting applications for the position of Housing Support Worker.

Summary

Sacajawea Non-Profit Housing Incorporated provides safe, affordable, and culturally supportive housing for Indigenous individuals experiencing homelessness or who are at risk of homelessness.

Reporting to the Housing Support Team Lead, the Housing Support Worker works alongside tenants who may be experiencing mental health challenges and/or substance use concerns to support housing stability and overall wellbeing. In this role, you will assist tenants in developing and working toward their personal support plans, fostering a sense of health, wellness, belonging, and community connection.

The Housing Support Worker supports the coordination and delivery of mental health, addiction, and housing supports using a holistic, trauma-informed, and harm reduction approach. This program serves individuals who have experienced long-term housing instability, homelessness, and/or extended hospitalizations.

Grounded in Indigenous values, cultural safety, and the Seven Grandfather Teachings, the Housing Support Worker promotes the vision, mission, and values of Sacajawea within both the workplace and the broader community.

This position requires resilience, leadership, strong relationship-building skills, and the ability to work effectively in complex and sometimes challenging situations.

Job Duties

• Build respectful and trusting therapeutic relationships with tenants using a recovery-oriented and trauma-informed approach that promotes hope, dignity, and self-determination.
• Coordinate, lead, and participate in case conferences with external service providers and community supports.
• Apply a harm reduction approach when supporting tenants experiencing substance use challenges.
• Develop, contribute to, and implement individualized tenant support plans, including appropriate assessment tools.
• Work one-on-one with residents to identify and achieve personal recovery, wellness, and housing stability goals.
• Connect tenants with community resources, including clinical services, cultural supports, Elders, and informal networks.
• Maintain strong knowledge of local community resources and services.
• Utilize crisis intervention and de-escalation skills when responding to challenging situations.
• Assist with intake and orientation of new tenants, supporting a welcoming transition into housing.
• Develop and facilitate group programming that promotes community connection, wellness, recovery, and life skills development.
• Support and guide team members in achieving shared goals related to housing stability and tenant wellbeing.
• Maintain and strengthen relationships with community partners within the local social service and health sectors.
• Demonstrate familiarity with landlord responsibilities, including pest management processes, rent collection, rent deposits, and Landlord and Tenant Board procedures.
• Assist with unit vacancies, turnovers, and tenant move-ins.

Requirements

• Post-secondary education in a related field (social services, community support, housing services, or similar), or an equivalent combination of education and experience.
• Experience working/volunteering with the indigenous community and knowledge of local indigenous community resources and support networks.
• Demonstrated cultural sensitivity and knowledge of Indigenous cultures and traditions.
• Ability to work within the principles of the Seven Grandfather Teachings and the Housing First philosophy
• Experience working within a case management framework supporting individuals experiencing mental health challenges, substance use, or complex needs.
• Ability to build and maintain positive interpersonal relationships and demonstrate genuine interest in supporting individuals living with mental health challenges.
• Demonstrated cultural sensitivity and knowledge of Indigenous cultures and
• Proficiency with Microsoft Office and basic computer systems.
• Valid driver’s license and reliable vehicle with $1,000,000 liability insurance.
• Valid First Aid and CPR certification, or willingness to obtain.
• Clear Vulnerable Sector Check.

Hours of work: 37.5 hours per week with some evening and weekend hours

Application Information

• $54,000 - $56,000 salary (benefits after 3-month probation period)
• 37.5 hours per week with some evening and weekend hours
• Please apply to ed@sacajawea.ca with a resume and cover letter, posting is open until filled..

We do not use AI in screening applicants. This position is an existing vacancy.