Guest Experience Coordinator

Company: Gathering Place by the Grand

SALARY: $55,000.00-$60,000 per annum

POSITION TYPE: Full-Time Permanent – 35 hours per week

SECURITY CLEARANCE: Police Record Check Required upon Offer

DESIRED EDUCATION: Secondary

GUEST EXPERIENCE COORDINATOR

SUMMARY

Reporting to the Park and Banquet Manager, the Guest Experience Coordinator (GEC) is the first point of contact for guests and clients across Six Nations of the Grand River Development Corporation (SNGRDC) properties.  As the first point of contact, the incumbent is responsible for managing guest arrival and departures at SNGRDC properties. The GEC is responsible for delivering positive guest experiences by managing accurate and timely check-ins and check-outs, processing reservations, responding to guest inquiries, and resolving concerns or problems in a professional, courteous, and timely manner. Provide optimal service to all guests by anticipating needs and looking for opportunities to improve the overall guest experience. The position requires strong organizational and communication skills, attention to detail, and the ability to balance multiple priorities in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative & Operational Support

• Coordinate reservations by maintaining accurate records, accurate guest accounts and intake forms, and payment transactions.
• Maintain and update guest, client, and event records; prepare regular reports on revenue, occupancy, and guest satisfaction.
• Coordinate with vendors, internal departments, and housekeeping to ensure readiness of spaces and smooth event execution.
• Process daily check-in/out reporting, reservation logs, and auditing of event-related services.
• Develop and maintain guest information resources (i.e., activity guides, signage, transportation info, vendor lists).
• Draft company correspondence for guest thank-you notes, and all required follow-up communications to clients.
• Communicates with housekeeping/cleaning services in order to effectively address late check-outs, early check-ins, extended stays, unexpected departures, and unforeseen circumstances.