Website SixNationsGR Administration, Social Services

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DATA AND QUALITY ASSURANCE ANALYST 103R3-21-2

ADMINISTRATION, SOCIAL SERVICES

Full-Time

Applications will be received by Six Nations of the Grand River and Grand River Employment & Training (GREAT) up until 4:00 p.m. EST, Wednesday, September 29, 2021, for the Data and Quality Assurance Analyst with Administration, Social Services Department.  The Six Nations of the Grand River Application for Employment Form, Job Posting and Job Description are available for printing from the www.greatsn.com website.  Online applications accepted through StaffHR@sixnations.ca. NO LATE APPLICATIONS ACCEPTED. Applicants from Six Nations and other First Nations will be given preference to deliver programs and services in a First Nations community.

JOB SUMMARY: The Data and Quality Assurance Analyst reports to and works under the direction and supervision of the Manager of Child and Family Services.

Type Full Time
Closing Date  September 29, 2021
Hours of Work  35 hours weekly
Wage Up to $55,000

BASIC QUALIFICATIONS:

  • College diploma or University degree in Social Work or related field;
  • One year experience in database management, report writing, data analysis and information technology;
  • Must have sound knowledge of quality assurance methodology and continuous quality improvement theory and methods
  • Excellent compute proficiency, including: operating systems and Microsoft Office products
  • Excellent oral and written communication and presentation skills
  • A valid Ontario class “G” driver’s license and a principal driver of a reliable vehicle;
  • Must pass a Criminal Record Check before employment commencement;
  • Ongwehonweh in preference to other applicants;
  • Available to work flexible hours in accordance to working environment;
  • Will be knowledgably about Haudenosaunee culture and the contemporary characteristics of the Six Nations’ social structure;
  • Will be thoroughly familiar with Six Nations Child and Family Services’ principals, policies and other service resources;  SUBMISSION PROCEDURE: (Choose one method ONLY):

Method #1:  Email – Applications must include all of the following:

  1. Printed, filled in and authorized Six Nations of the Grand River Application for Employment Form.
  2. Cover letter including your band name and number (if applicable). Please indicate in your letter how your education and experience qualifies you for this position.
  3. Recent resume clearly identifying that you meet the Basic Qualifications of this position as stipulated above.
  4. Copy of your education diploma/degree/certificate and transcript.
  5. Email all documents (in a .doc or .pdf file) listed above to StaffHR@sixnations.ca.

Please ensure that the SUBJECT LINE of your email states:                    Data and Quality Assurance Analyst – Full Time – 103R3-21-2

Method #2: Mailed or Hand Delivered – Applications must include all of the following:

  1. Printed, filled in and authorized Six Nations of the Grand River Application for Employment Form.
  2. Cover letter including your band name and number (if applicable). Please indicate in your letter how your education and experience qualifies you for this position.
  3. Recent resume clearly identifying that you meet the Basic Qualifications of this position as stipulated above.
  4. Photocopy of your education diploma/degree/certificate and transcript.
  5. Place all documents listed above in a sealed envelope and mail to or drop off at:

Data and Quality Assurance Analyst – Full Time – 103R3-21-2

c/o Reception Desk

Grand River Employment & Training (GREAT)

P.O. Box 69, 16 Sunrise Court

Ohsweken, Ontario  N0A 1M0

SIX NATIONS SOCIAL SERVICES,

CHILD AND FAMILY SERVICES,

Data & Quality Assurance Analyst

Full-Time

REPORTING RELATIONSHIP:

Reports to and works under the direction and supervision of the Manager of Child and Family Services.

 

PURPOSE & SCOPE OF THE POSITION:

The Data & Quality Assurance Analyst is responsible for…

KEY DUTIES & RESPONSIBILITIES:

  1. Technical Functions:
  • Works with the Manager and Community Services Development Lead to implement a new database system for the Six Nations of the Grand River Child and Family Services and maintain regular updates to the system as required;
  • Develop and implement funder-compliant data entry protocols, monitor data integrity and make appropriate recommendations;
  • Develop, generate, analyze and interpret data reports for accuracy, quality improvement and enhanced performance outcomes;
  • Responsible for customer satisfaction processes such as customer complaint systems, field actions and monitoring.
  • Assess training needs; train and support new and existing staff to use established procedures and current database software and related applications
  • Develops culturally appropriate data entry protocols, monitor data integrity and make appropriate recommendations.
  • Participant on the Program Advisory Team and maintains research database on behalf of Child and Family Services;
  • Works with Manager, Community Services Development Lead and Executive Administrator to develop ethical standards and best-practice models for Child and Family Services;
  1. Administrative Functions:
  • Respond to regular and ad hoc Ministry/OACAS/other funders audits and reports
  • Create audience appropriate reports and dashboards to summarize and disseminate information
  • Coordinates internal and external service audits, reviews and surveys.
  • Review and assess the usage of the database to ensure data is meeting the needs of the program, program outcomes and Ministry/funder standards
  1. Communications Functions:
  • Assist in the achievement of program operational objectives by contributing to strategic planning and review; assisting with the identification and resolution of issues; attending meetings and communicating interdisciplinary concerns; identifying and implementing system improvements
  • Work with staff/Supervisors to ensure all relevant data is entered into the database to meet all reporting standards
  • Attends and actively participates in team meetings and other related meetings;
  • Building and maintaining respectful relationships with families, service providers within the Social Services department, departments under Six Nations Council and community services and agencies on and off Six Nations of the Grand River;
  • Maintaining confidentiality by following the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) compliance legislation regulations;
  • Attendance and active team participation in Six Nations Child and Family Services community events;
  • Work respectfully and effectively with children, family, and other community members; in particular with Elders;
  • Participate in team development and team approaches to problem solving;
  • Work cooperatively with other staff, contracted professionals and management;
  1. Other Functions:
  • Any other related duties as assigned by the Manager of Child and Family Services which includes, but is not limited to, participation in the Six Nations Emergency Response Plan;
  • Participates in Crisis Services, which includes but is not limited to, the 24 hour Crisis Line and the Tragic Events Response Team (TERT);

WORKING CONDITIONS:

  • Work involves considerable consultation with various service providers i.e. CAS, Police and Schools;
  • Work involves external contact with referring agencies;
  • Work involves direct client contact with some risk due to predisposition of some clients;
  • Work will require travel in the community as required using own transportation, possibility of some air travel;
  • Work involves mental stress, subject to deadlines, interruptions and unscheduled hours, requires interaction with the public, flexibility of working afterhours and weekend events, and;
  • Ability to take direction, prioritize and work independently;

WORKING RELATIONSHIPS:

Working with the Manager of Child and Family Services

  • Receives direction, guidance and discusses plans, and priorities and interacts to ensure tasks are done efficiently and effectively; receives instruction and supervision;
  • Familiar with Six Nations Council Policies and Procedures

Working with Directors and Managers:

  • Provides information and assistance in a cooperative and courteous manner

Working with Six Nations Council staff and other Service Provider Agencies:

  • Represents and promotes the Six Nations interests related to the Six Nations Crisis Services; Maintains an in depth awareness of legislation, policy and program changes; seeks to develop sound professional working relationships;
  • With courtesy, cooperation and team work represents Six Nations Social Services in a positive manner, promotes public relations by interpreting agency services to other organizations and community groups as needed, participates in recruitment activities
  • Represents and promotes Six Nations interests related to Six Nations Social Services
  • Develops sound professional working relationships.

Working with the Community:

  • Represents and promotes Six Nations Council and the Social Services Department in a courteous, cooperative and professional manner.

KNOWLEDGE AND SKILLS:

Minimum Requirements:

  • College diploma or University degree in Social Work or related field;
  • One year experience in database management, report writing, data analysis and information technology;
  • Must have sound knowledge of quality assurance methodology and continuous quality improvement theory and methods
  • Excellent compute proficiency, including: operating systems and Microsoft Office products
  • Excellent oral and written communication and presentation skills
  • A valid Ontario class “G” driver’s license and a principal driver of a reliable vehicle;
  • Must pass a Criminal Record Check before employment commencement;
  • Ongwehonweh in preference to other applicants;
  • Available to work flexible hours in accordance to working environment;
  • Will be knowledgably about Haudenosaunee culture and the contemporary characteristics of the Six Nations’ social structure;
  • Will be thoroughly familiar with Six Nations Child and Family Services’ principals, policies and other service resources;

Other Related Skills:

  • Must be familiar with relevant legislations, regulations and guidelines;
  • Will be thoroughly familiar with Six Nations Child and Family Services’ principals, policies and other service resources.
  • Will be familiar with traditional approaches to helping;
  • Health and Safety compliance;
  • Possess current CPR/First Aid Certificate;

IMPACT OF ERROR

  • Errors in judgment and in the conduct of duties could lead to loss of credibility, poor public relations, and public confusion, serious impacts on clients and staff, in legal liability to self and to Six Nations Council.

CONTROL:

  • Works within the organizational structure and administrative policy and procedures established by the Six Nations of the Grand River Employment Policy
  • Works within the Six Nations Social Services values, principles, and mission statement, and the Six Nations of the Grand River Child and Family Services policies as set by the Six Nations Council
  • Works within the policies and procedures established through service contracts by the Six Nations Council and the funding agency (Ministry of Children and Youth Services), and within the legislation of the relevant legislation, i.e., Child and Family Services Act, Mental Health Act, Youth Justice Act.

CODE OF PRACTICE:

  • Working relationships with staff and Six Nations/Partnering Agencies are rooted in courtesy, cooperation and teamwork
  • Respectfully practice team development and team approaches to problem solving
  • Practice self-reflection, self-evaluation and wellness strategies to maintain our own wellbeing.
  • Maintaining an openness to personal and professional growth and development
  • Represent and Role Model the Principles of the Haudenosaunee when working and engaging with community members and clients.
  • Sharing knowledge, values and principals of the Six Nations of the Grand River Child and Family Services at Special Events.
  • Respect your environment through the upkeep of a clean and well-kept office/ common space.
  • Uphold the highest safety standards by working with integrity and honoring the Six Nations of the Grand River Child & Family Services Policies and Procedures
  • Carry out all required duties with a thoughtful, consistent and careful approach
  • Maintain a respectful approach to individual beliefs and backgrounds when working with clients, staff and community members
  • Providing a safe and comfortable environment in which all staff can communicate and problem solve together.  

Interested applicants: Please be sure to include SNGREC’s Employment Application Form with your submission