Tenant Services Worker

Company: Sacajawea Non-Profit Housing

Position Title: Tenant Services Worker
Organization: Sacajawea Non-Profit Housing
Location: Hamilton, Ontario

Sacajawea Non-Profit Housing is accepting applications for the position of Tenant Services Worker.

Summary

Sacajawea Non-Profit Housing Incorporated provides safe, affordable housing to homeless and at risk of homeless Indigenous people. The Tenant Services Worker shall work in conjunction with Sacajawea staff in outreach to vulnerable families and individuals, as well as life skills program delivery, planning with tenants, facilitating social interaction and community integration, and linking with other appropriate community services. The Tenant Services Worker will also focus on eviction prevention and housing stabilization across the residential portfolio and works collaboratively with Sacajawea staff.

Job Duties

• Maintains close contact with tenants on an individual and group basis to ensure they maintain their housing.
• Refers tenants to appropriate external services and programs as required.
• Facilitates group meetings, and uses conflict resolution and crisis intervention skills to mediate disputes between parties when necessary.
• Alongside management, follows Landlord & Tenant Board procedures as required.
• Assists with filling vacancies, answers telephone inquiries, maintains informal interest lists with Case Manager, and refers applicants to other housing where applicable.
• Assists with administering Annual Rent Reviews by directing tenants to provide all verification to Case Manager.
• Maintains tenant files, including lease agreements and other unit-specific records.
• Promote and support traditional indigenous teachings and practices for tenants.
• Engages in collaborative community partnerships to promote traditional indigenous healing, cultural teachings, and practice.
• Ensure that accurate program and client records are maintained, and that confidentiality is a priority.
• Attend meetings with external agencies to facilitate effective collaborative efforts.
• Promote and maintain a safe environment for tenants, visitors, and staff.
• Other duties as assigned.

Requirements

• Post-secondary qualifications in Human Services Counselling or related field
• Knowledge of community and social services
• Demonstrated knowledge of Indigenous cultures and lived or community-based experience
• Experience with local indigenous cultural programs in the surrounding area or other similar experience (First Nations, Inuit, and Métis) is preferred
• Demonstrates Indigenous cultural competency including awareness, knowledge and understanding of the impacts of colonialism and systemic issues.
• Ability to operate within the principles of the Seven Grandfather Teachings and the housing first philosophy
• Excellent communication skills, especially verbal and written
• Exceptional organizational abilities and time management skills
• Computer skills and knowledge of MS Office programs
• Valid driver’s license and reliable vehicle with $1,000,000 liability insurance
• Valid CPR and First Aid certificate or willingness to obtain
• Clear vulnerable sector check

Salary: $52,000 – $56,000 salary based on experience (benefits after 3-month probation period)

Hours of work: 37.5 hours per week with some evening and weekend hours

Application Information

Please apply to apply@oigroup.ca with a resume and cover letter.

We do not use AI in screening applicants. This position is an existing vacancy.