Service Planning Coordinator

Company: H-N REACH

Haldimand-Norfolk REACH is a multi-service agency, providing Child & Youth Mental Health Services, Autism & Behaviour Services, Developmental Services, Youth Services, Adult Counselling Services, and several Early Learning Intervention & Care services including EarlyON Child & Family Centres and the Community Action Program for Children.  

H-N REACH serves as the Lead Agency for Haldimand Norfolk Children’s Mental Health Services, Coordinated Service Planning and the Student Nutrition Program in the Hamilton/Niagara Region. Through our Contact Unit, the agency serves as the single point of access for a variety of children’s services.

 H-N REACH is recognized as a local leader in community education, advocacy, inter-sector collaboration and Community Service Planning.

Contact Unit-Existing Vacancy 
SERVICE PLANNING COORDINATOR Ref. #2026-50 
      Full-time, (35 hrs/wk), Permanent, Salaried 
 
Salary: Step 1 $48,572 - Step 2 $54,644 - Step 3 $60,716 
 
Benefits: Comprehensive Benefit Plan 
 
Coordinate and lead family-centered, strength-based service planning for children and youth with multiple 
or complex special needs. Facilitate collaboration among families, service providers, and support teams to 
develop and implement Coordinated Service Plans. 
 
Responsibilities: 
• Collaborate with service providers across children's services, health and educations sectors, to 
coordinate service planning and share relevant information regarding services for the 
child/youth 
• Support families to identify their strengths, resources and needs, and develop goals and 
strategies to address those needs 
• Develop a strengths-based, family-drive Coordinated Service Plan that reflects the goals of the 
child/youth and family and addresses the service needs of the child/youth. 
• Support and promote the family’s voice throughout the service planning process. 
 
Qualifications: 
• Successful completion of a University degree in the social sciences with a focus in one or more of 
the following areas: child/youth development; children's mental health; developmental services 
• A minimum of five years work-related experience in one of the following fields: families of 
children/youth with multiple and/or complex special needs; child/youth developmental services; 
child/youth mental health services, with particular skills developed in the areas of service 
coordination and inclusion 
• Extensive working knowledge of the community and its resources 
• Emotional maturity, tact, patience, ability to obtain the confidence of, and develop a relationship 
with children, parents and professionals 
• Proficiency in Microsoft Office Suite including Excel and Word 
• Excellent verbal, oral and written communication skills  
• Vulnerable Sector Record Check (includes Criminal Record & Judicial Matters Check) and 
Children’s Aid Society Declaration/Release 
• Possession of a valid driver’s licence, $2 million vehicle liability insurance, clear Driver Abstract 
and use of a vehicle. 
 
Applicants are welcome to email the Contact Program Manager, Amy Marlatt, 
amarlatt@hnreach.on.ca  for more information about full benefit package and career growth 
opportunities, or to find out more about working at H-N R.E.A.C.H. 

Please submit a cover letter (citing the reference # above) & resume by email to 
jobs@hnreach.on.ca by August 4th, 2026 to: 
Lynn Tessaro, Human Resources Manager 
Haldimand-Norfolk REACH 
101A Nanticoke Creek Parkway, Townsend, ON, 
N0A 1S0 
 
Website: www.hnreach.on.ca 
 
 
Haldimand-Norfolk REACH is committed to diversity, equity, inclusion and belonging.  
Only those selected for an interview will be contacted 
Please contact us if you require accommodation   
A United Way member Agency