Service Planning Coordinator

Company: H-N REACH

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Haldimand-Norfolk REACH is a multi-service agency, providing Children’s Mental Health Services, Autism & Behaviour Services, 
Developmental Services, Youth Services, Adult Counselling Services, and several Early Learning Intervention & Care services including 
EarlyON Child & Family Centres and the Community Action Program for Children. 
H-N REACH serves as the Lead Agency for Haldimand Norfolk Children’s Mental Health Services, Coordinated Service Planning and the 
Student Nutrition Program in the Hamilton/Niagara Region. Through our Contact Unit, the agency serves as the single point of access for 
a variety of children’s services. 
H-N REACH is recognized as a local leader in community education, advocacy, inter-sector collaboration and Community Service 
Planning.
Contact Unit - Existing Vacancy
SERVICE PLANNING COORDINATOR Ref. #2026-04
Full-time, Permanent, Salaried
Salary: Step 1 -$47,620 - Step 2 -$53,572 - Step 3 -$59,525 
Benefits: Comprehensive Benefit Package
Coordinate and lead family-centered, strength-based service planning for children and youth with multiple 
or complex special needs. Facilitate collaboration among families, service providers, and support teams 
to develop and implement Coordinated Service Plans.
Responsibilities: 
• Collaborate with service providers across children's services, health and educations sectors, to
coordinate service planning and share relevant information regarding services for the child/youth
• Support families to identify their strengths, resources and needs, and develop goals and
strategies to address those needs
• Develop a strengths-based, family-drive Coordinated Service Plan that reflects the goals of the 
child/youth and family and addresses the service needs of the child/youth.
• Support and promote the family’s voice throughout the service planning process.
Qualifications: 
• Successful completion of a University degree in the social sciences with a focus in one or more 
of the following areas: child/youth development; children's mental health; developmental services
• A minimum of five years work-related experience in one of the following fields: families of 
children/youth with multiple and/or complex special needs; child/youth developmental services; 
child/youth mental health services, with particular skills developed in the areas of service 
coordination and inclusion
• Extensive working knowledge of the community and its resources
• Emotional maturity, tact, patience, ability to obtain the confidence of, and develop a relationship 
with children, parents and professionals
• Proficiency in Microsoft Office Suite including Excel and Word
• Excellent verbal, oral and written communication skills 
• Vulnerable Sector Record Check (includes Criminal Record & Judicial Matters Check) and 
Children’s Aid Society Declaration/Release
• Possession of a valid driver’s licence, $2 million vehicle liability insurance, clear Driver Abstract
and use of a vehicle.
Applicants are welcome to email the Contact Program Manager, Amy Marlatt, 
amarlatt@hnreach.on.ca for more information about full benefit package and career growth 
opportunities, or to find out more about working at H-N R.E.A.C.H.
Please submit a cover letter (citing the reference # above) & resume by email to 
jobs@hnreach.on.ca by February 6th, 2026 to: 
Lynn Tessaro, Human Resources Manager
Haldimand-Norfolk REACH 
101A Nanticoke Creek Parkway, Townsend, ON, N0A 1S0