Operational Shift Supervisor

Company: SNGRDC

Do you thrive in fast‑paced environments, enjoy leading teams, and take pride in keeping operations running smoothly? We do!

SNGRDC is looking for a confident, reliable, and community‑minded Operational Shift Supervisor to provide front‑line leadership across our Nation Enterprise locations, including Six Nations Bingo, Chiefswood Park, and Gathering Place by the Grand. If you’re a natural leader who values teamwork, accountability, and excellent service, we’d love to hear from you.

Why You’ll Love Working With Us

• Extended Health & Dental Benefits
• Pension & Incentive Programs
• Paid vacation, sick time, personal days & holidays
• Mentorship, training & development opportunities
• Employee & Family Assistance Plan
• Corporate events & team recognition

What You’ll Do

• Lead, coach, and support operational staff during assigned shifts
• Coordinate daily operations to ensure safe, efficient, and high‑quality service
• Oversee staffing levels, attendance, and shift coverage
• Ensure compliance with health & safety standards, policies, and procedures
• Support Bingo and gaming operations, including reconciliations and prize payouts
• Monitor facilities, report maintenance concerns, and support property standards
• Address guest concerns professionally and support service recovery
• Complete shift reports, financial documentation, and operational records
• Act as the primary on‑site decision‑maker during assigned shifts

What You Bring

• Secondary School Diploma (Post‑Secondary education in Business or related field is an asset)
• Minimum 1–2 years of supervisory experience in a fast‑paced customer service environment
• Experience with cash handling, financial reconciliations, and operational controls
• Strong leadership, communication, and problem‑solving skills
• Ability to remain calm and decisive in high‑pressure situations
• Strong attention to detail and commitment to accountability
• Flexible availability (days, evenings, nights, weekends, holidays)
• Willingness to learn, adapt, and work within diverse cultures
• Must be 18 years of age or older and able to pass a Police Record Check

About Us

SNGRDC is committed to strengthening the Six Nations community through economic development, job creation, and high‑quality services, while honouring the cultural values and integrity of the Six Nations people.

We are also committed to a respectful, inclusive, and accessible workplace. Accommodations are available during all stages of recruitment.

Apply Today

If you want to make a positive impact, grow your skills, and be part of a supportive team, we’d love to hear from you.

All applicants will receive follow‑up communication regarding their application status.