Housing Support Team Lead

Company: Sacajawea Non-Profit Housing

Position Title: Housing Support Team Lead
Organization: Sacajawea Non-Profit Housing
Location: Hamilton, Ontario

Sacajawea Non-Profit Housing is accepting applications for the position of Housing Support Team Lead.

Summary

Sacajawea Non-Profit Housing Incorporated provides safe, affordable, and culturally supportive housing for Indigenous individuals experiencing homelessness or who are at risk of homelessness.

Reporting to the Executive Director, the Housing Support Team Lead plays a key leadership role in supporting housing stability and tenant wellness within the supportive housing program. The Team Lead oversees the day-to-day coordination of housing support services while providing supervision, guidance, and mentorship to housing support staff and volunteers.

Grounded in Indigenous values, cultural safety, and the principles of the Seven Grandfather Teachings, the Housing Support Team Lead supports tenants through a holistic, trauma-informed, and harm reduction approach that promotes healing, community connection, and long-term housing stability.

This position requires resilience, leadership, strong relationship-building skills, and the ability to work effectively in complex and sometimes challenging situations.

Job Duties

Direct Support to Tenants

• Demonstrate knowledge of psychosocial rehabilitation, recovery models, and harm reduction approaches related to substance use and mental wellness.
• Utilize de-escalation and crisis intervention skills to respond to challenging situations effectively and respectfully.
• Provide case management support by connecting residents with community resources, including clinical services, cultural supports, Elders, and informal community networks.
• Support residents in strengthening life skills, including spiritual wellbeing, social connections, coping strategies, and daily living skills.
• Assist with intake and orientation of new residents, ensuring a welcoming and supportive transition into housing.
• Develop and facilitate group programming that promotes wellness, recovery, life skills, and cultural connection.

Support, Direction, and Commitment to the Interdisciplinary Team

• Provide direct supervision, leadership, and support to the Housing Support Team, including full-time and part-time staff.
• Conduct regular staff check-ins, mentorship, and performance evaluations in collaboration with the Program Supervisor.
• Participate in the recruitment and hiring process for Housing Support staff alongside the leadership and Human Resources teams.
• Oversee and support onboarding and orientation of new staff, students, and volunteers.
• Implement dispute resolution and conflict management strategies that promote housing stability and respectful community living.
• Collaborate with Facilities staff regarding property maintenance, unit turnovers, and upcoming vacancies.

Leadership

• Promote cultural safety, anti-racist, and anti-oppressive practices within the team.
• Guide and support staff in achieving shared goals related to tenant wellness and housing stability.
• Share information about community opportunities, partnerships, and emerging best practices in supportive housing.
• Apply evidence-informed and trauma-informed practices that promote hope, dignity, and trust among residents.
• Promote and maintain a safe, healthy, and respectful living and working environment.
• Follow established procedures when responding to emergency situations.
• Ensure adherence to organizational policies, procedures, and safety protocols.

Requirements

• Post-secondary education in social services, housing support, community development, or a related field, or an equivalent combination of education and experience.
• Lived experience is recognized as a valuable asset.
• Experience working/volunteering with the indigenous community and knowledge of local indigenous community resources and support networks.
• Demonstrated cultural sensitivity and knowledge of Indigenous cultures and traditions.
• Ability to work within the principles of the Seven Grandfather Teachings and the Housing First philosophy
• Experience working within mental health, addictions, homelessness, or supportive housing programs.
• Experience working within a case management or interdisciplinary team model.
• A client-centered approach that integrates trauma- and violence-informed care.
• Ability to work effectively in high-stress environments while remaining organized, flexible, and proactive.
• Strong ability to build therapeutic and respectful relationships with residents using a trauma-informed and recovery-oriented approach.
• Valid driver’s license and reliable vehicle with $1,000,000 liability insurance.
• Valid First Aid and CPR certification, or willingness to obtain.
• Clear Vulnerable Sector Check.Salary: $52,000 – $56,000 salary based on experience (benefits after 3-month probation period)

Hours of work: 37.5 hours per week with some evening and weekend hours

Application Information

• $58,000 - $61,000 salary (benefits after 3-month probation period)
• 37.5 hours per week with some evening and weekend hours
• Please apply to ed@sacajawea.ca with a resume and cover letter, posting is open until filled..

We do not use AI in screening applicants. This position is an existing vacancy.