Customer Service Representative Summer Student

Company: SNGRDC

Closing Date: June 10th, 2026 at 5PM

All applicants must register with the GREAT Student Office. To apply for positions, book your intake appointment with an ETC by calling 519-445-2222 or email us at studentoffice@greatsn.com 

Wage: $17.20 per hour

POSITION TYPE: Full-Time TEMPORARY- 35 hours per week up to 8 weeks

DESIRED EDUCATION: Currently enrolled, and returning to Secondary school in the fall

POSITIONS AVAILABLE: 1

Chiefswood Park Customer Service Representative Summer Student

Secondary

SUMMARY

Reporting to the Assistant Director of Operations, the SNGRDC Customer Service Representative is responsible for assisting with the delivery of excellence in customer service that is conducive to the exceptional standards of SNGRDC. The chosen candidate will work within the policies and procedures established by the Six Nations of the Grand River Development Corporation and ensure that the assigned duties have been carried out effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that Chiefswood Park remains a professional, welcoming, and accessible to our visitors.
• Provides exceptional customer service in a fast and efficient manner for our guests.
• Responds to guest questions and concerns over the phone, in person, and via email in a professional manner, using good tact and judgment.
• Operates various computer and POS systems.
• Report any concerns to management in a timely manner.
• Participates in and completes all required SNGRDC training.
• Organizes reservations for Park guests, assists with luggage where necessary, and ensures accommodations are in immaculate condition.
• Communicate with housekeeping/cleaning services to effectively address late check-outs, early check-ins, extended stays, unexpected departures, and unforeseen circumstances.
• Cleaning of cabins, washrooms, etc.
• Maintenance of canoe’s, kayak’s and other Chiefswood Park property.
• Works to attain the best occupancy and average daily rate possible, assessing bookings and attempting to upsell.
• Inform guests of local businesses, organizations, and attractions.
• Maintain a safe working environment.
• Performs other duties as required.

ADDITIONAL SKILLS AND ABILITIES

• A strong work ethic with a focus on accuracy and attention to detail.
• Ability to embrace and champion change.
• Reliable, punctual, and able to work independently.
• Understand and follow the Health & Safety Policies set by the SNGRDC.
• Good mechanical and problem-solving skills.
• Able to work independently and as part of a team.
• Strong knowledge of WHMIS Standards.

EDUCATION / EXPERIENCE

Minimum Requirements:

• Currently enrolled in a post-secondary institution.
• Have knowledge of general cleaning and maintenance practices.
• Able to deal with prolonged standing, walking, and/or running.
• Must have a pleasant attitude and disposition for working with the public.
• Willing to work flexible hours, evenings, weekends, and holidays.
• Must have reliable transportation as well as the ability to maintain their driver’s license as they would be required to travel between locations in a personal vehicle.
• Willingness to learn, accept change, and adapt to new ideas, business concepts, and cultures.

IMPACT OF ERROR

Error in judgment may lead to loss of credibility, poor public relations, public confidence, and misinformation resulting in embarrassment and potential liability to the Six Nations of the Grand River Development Corporation.

CULTURE

The purpose of the Development Corporation is to enhance Six Nations to derive economic benefits, create employment for community members, and generate income to support community priorities.

Six Nations of the Grand River Development Corporation will pursue economic self-sufficiency without sacrificing the cultural values and integrity of the Six Nations People.

EXTERNAL/INTERNAL RELATIONSHIP

Community Members, Customers, Human Resources, and Development Corporation Staff.

WORK ENVIRONMENT

• This position requires medium physical effort.
• Working indoor and outdoor and exposure to varying weather conditions.
• This position requires the maintenance of good health as most tasks are physical.
• This position requires normal visual/sensory effort.
• This position typically operates in a generally agreeable work environment.

DIMENSIONS (FINANCIAL/STAFF)

Public Relations with community members.             

REPORTS TO

Assistant Director of Operations

All applicants must register with the GREAT Student Office. To apply for positions, book your intake appointment with an ETC by calling 519-445-2222 or email us at studentoffice@greatsn.com