Customary Care Support Worker

Company: Oneida Nation of the Thames

Position: Customary Care Support Worker

Term: Permanent Full-Time

Department: Child and Family Services

Division: Community and Social Services

Salary: Competitive salary range

Hours: 35 hours per week, Monday to Friday, 8:30 a.m. to 4:30 p.m., flexibility is required to meet operational and program needs, which may include work during evenings, weekends, statutory holidays, and participation in a rotating on-call schedule

Posting Date: October 30, 2026

Closing Date: November 13, 2026, at 4:30p.m.

JOB SUMMARY:  

The Customary Care Support Worker advocates for the best interests of children, youth, families, and caregivers of Oneida Nation of the Thames. The position supports the development, implementation, and ongoing delivery of Customary Care practices that promote the safety, well-being, and cultural connection of children and youth. Through formal and informal Customary Care arrangements, the position ensures participants are informed of their legal and inherent rights, treated with dignity and respect, and connected to culturally relevant services, resources, training, and supports that align with the vision, mission, and values of Oneida Nation of the Thames.

The role supports the rights of children, youth, and families to maintain meaningful connections to their culture, community, and extended family by advocating for care approaches grounded in Oneida teachings, values, and community-developed standards. Working collaboratively with families, caregivers, Child and Family Services, and community partners, the Customary Care Support Worker helps create opportunities for children to remain safely connected to their family, community, and culture.

The Customary Care Support Worker provides advocacy, guidance, case coordination, caregiver support, and transition planning, while monitoring Customary Care agreements and facilitating access to services and resources. The position is responsible for maintaining accurate documentation, tracking outcomes, contributing to program evaluation, and upholding the highest standards of confidentiality, professionalism, and ethical practice.

EDUCATION:

1. Bachelor’s of Social Work (BSW) preferred.
2. Candidates with a Post-Secondary Diploma in Social Service Worker, Child and Youth Care, Indigenous Studies, or a related human services field may also be considered.

EXPERIENCE:

1. Minimum two (2) years of experience providing direct support to children, youth, and families within child welfare, family services, social services, or a related field.
2. Experience supporting First Nations children, youth, families, and caregivers is required.
3. Demonstrated knowledge and understanding of Oneida history, culture, and traditions is required.
4. Knowledge of customary care, kinship care, child welfare practices, and family-centered service approaches is required.
5. Strong knowledge of relevant legislation, including the Child, Youth and Family Services Act (CYFSA) and An Act Respecting First Nations, Inuit and Métis Children, Youth and Families (Bill C-92).
6. Experience facilitating groups, workshops, information sessions, or caregiver training is considered an asset.
7. Experience preparing case documentation, case notes, reports, and maintaining electronic client records is considered an asset.
8. Valid Class "G" Ontario Driver's Licence with a satisfactory driver's abstract and the ability to travel as required.

MANDATORY DOCUMENTATION WITH APPLICATION:

1. A cover letter addressing the qualifications listed above must be included with your application.
2. Resume. 

REQUIREMENTS PRIOR TO STARTING EMPLOYMENT:

1. The successful candidate must submit a Vulnerable Sector Check (completed within a 30-day timeframe), at their own expense.
2. The successful candidate must submit a copy of valid Class “G” driver’s license and a driver’s abstract (completed within a 30-day timeframe), at their own expense.
3. The successful candidate must submit a copy of applicable educational qualifications (certificates, diplomas, degrees, etc.).

Please submit all mandatory documents electronically to hr.recruitment@oneida.on.ca or in-person at 2212-A Elm Avenue, Southwold, Ontario, N0L 2G0.

• Late applications will not be accepted.
• We thank all those for applying but only those selected for an interview will be contacted.
• Oneida Nation of the Thames gives hiring preference to qualified First Nation applicants, with first preference to qualified Oneida Nation of the Thames members. Applicants wishing to be considered under this preference are encouraged to self-identify in their application.
• Oneida Nation of the Thames is guided by Skʌnʌ́ Teyukwalihwayenawakhuti “We will work together in peace” and is committed to supporting the preservation and use of the Oneida language and cultural practices.
• Oneida Nation of the Thames is committed to workplace diversity and will provide accommodations to applicants with disabilities throughout the hiring process. To request accommodations, please contact Human Resources at hr.recruitment@oneida.on.ca.

To request a full job profile, contact the Human Resources Department at 519-652-3244 ext. 827 or by email hr.recruitment@oneida.on.ca.