Website Healthcare Excellence Canada

Healthcare Excellence Canada (HEC) works with partners to spread innovation, build capability and catalyze policy change so that everyone in Canada has safe and high-quality healthcare. Through collaborations with patients, caregivers and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence.

If you would like to contribute to the safe and high-quality healthcare of Canadians, apply to the position below and join HEC!

Term: Temporary (24 months)

Reports to: Senior Program Lead

Salary Range: $61,600 – $77,000

Location: Our head office is in Ottawa, Ontario; however, we welcome remote work outside Ottawa or a blend of onsite/work from home within the National Capital region.  We are a Pan Canadian Healthcare organization and welcome candidates from across Canada.

How to apply: Visit and apply to the Program Lead (Anticipatory Staffing) role.

HEC recognizes the need to support reconciliation efforts in all of its work, and to develop respectful relationships and partnerships with First Nations, Inuit, Métis and Northern health systems, governments, organizations and communities. These partnerships and relationships guide our efforts to support cultural safety and humility in healthcare systems and to enhance the capacity of the health system to meet the needs of First Nations, Inuit, and Métis. The Northern & Indigenous Health (NIH) programs at HEC include: organizational efforts to support Truth and Reconciliation; First Nations, Inuit, Métis and Northern health system partnerships; and supporting cultural safety and addressing systemic racism in healthcare systems. We are committed to creating a culturally safe work environment and providing staff access to cultural safety training and related learning opportunities. Candidates are invited to apply for this exciting new 24-month full time contract Program Lead position. A relevant bachelor’s degree in Indigenous health, experience working in First Nations, Inuit and/or Métis health and the proven ability to develop and maintain strategic partnerships with First Nations, Inuit and/or Métis governments, organizations and communities, is preferred.

Your core responsibilities include:

  • Supports the project management of HEC’s programs, including design and delivery of project timelines, milestones, activities, tracking, and monitoring to ensure proper follow up and completion of deliverables.
  • Analyzes, synthesizes, and/or creates summary report of deliverables submitted by the collaborative project teams.
  • Assists with the development of resources, products and tools that facilitate the delivery of HEC’s improvement approach to its improvement teams and partners.
  • Participates on team coaching and program faculty calls; maintains meeting minutes with concise summaries and action items.
  • Schedules and attends virtual meetings via Microsoft Teams or Zoom. Provides basic support and troubleshooting to invitees/ participants such as challenges accessing virtual meetings, resolving audio/ video difficulties, sharing screens, and managing meeting roles and permissions.
  • Creates meeting agendas and materials; prepares HEC evidence summary products, reports, and other knowledge products, e.g., to profile or better understand the programs.

Education and experience you will need to have:

  • Relevant Bachelor’s degree in Indigenous health, healthcare improvement, health policy, public health, epidemiology, community health, or a related field, or a combination of education and experience.
  • Minimum of three (3) years progressive experience in a similar function is required.
  • A demonstrated ability working in health and healthcare, particularly First Nations, Inuit and/or Métis health.
  • Bilingual in French and English is preferred (English communication skills at Advanced “C” level required).

You will be a great fit for this role if you have:

  • Excellent written communication skills, including experience writing research summaries and reports and an ability to summarize, interpret and synthesize complex information.
  • Excellent interpersonal and oral communication skills including experience developing and maintaining strategic partnerships, particularly with First Nations, Inuit and/or Métis governments, organizations and communities.
  • An ability to demonstrate complex problem-solving skills requiring probing for information to determine the nature of the problem; developing unique solutions; comprehension of highly complex material.
  • Excellent project management skills including the ability to plan and the ability to collaborate with other teams and across the organization.
  • Attuned to issues of equity, diversity, and inclusion, as we seek to embed lived experience perspectives in our work.
  • Extensive and superior research, analytical and technical skills including an ability to independently execute each phase of an analysis.

What HEC can offer You:

  • Competitive salary with bilingual bonus
  • Full access to our comprehensive benefit plan as of Day 1
  • Summer Hours (Office closes at noon on Friday) and holiday break closure in December
  • Generous vacation and personal leave plans
  • Defined benefit pension plan
  • Employee and Family Assistance Programs
  • Fitness and Wellness Allowance
  • Remote Work/Parking Allowance
  • Paid professional association fees
  • Educational and development opportunities
  • On site (Ottawa) gym and complimentary coffee/tea
  • Social activities


*HEC is open to exploring the possibility of secondments and interchanges with other organizations as part of our recruitment process.

For complete details, please see the Program Lead Job Description.

Healthcare Excellence Canada is an equal opportunity employer and is committed to the principles of Employment Equity. We encourage applications from all qualified individuals, including visible minorities, First Nations, Inuit and Métis persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.